译文/Translated：
越来越多组织向通过区块链应用和集成发展自己的业务，EOSIO高级技术支持服务带来了EOSIO专家们的精湛业务，让这些组织能放松下来。
EOSIO高级技术支持提供多层服务选择，让EOSIO应用管理者能够维护区块链稳定的同时还能让内部团队关注其它对业务极其重要的使命关键任务。
针对EOSIO提供专家支持
EOSIO高级技术支持让你的内部团队能够依靠构建了EOSIO的工程专家。我们会和你的团队合作，通过快速识别和解决问题，减少在构建、部署、运营区块链中的风险。
EOSIO高级技术支持的工程师会管理技术问题，减少这些问题对运营的影响，但不会影响到现在的内部团队的带宽。客户可以依赖EOSIO支持的技术员找答案、采用解决方法、减少计划外的下线时间。
比如说，公司可以部署供应链管理应用，使用区块链做仓储管理和产品溯源。EOSIO高级技术支持让内部团队能够接触工程师，后者能够发现和解决和EOSIO相关的问题，这样就为企业解决了资源，让他们能够关注物流运作即可。
EOSIO支持技术人员还能帮助公司检查其区块链应用的架构、引导优化和定制配置。企业准备好部署或者升级应用的智能合约、在平台添加新的区块链功能时，EOSIO支持将提供帮助，解决任何可能出现的问题。
根据需求选择计划
EOSIO高级技术支持的分层计划让任何组织都能选择一个最符合自己需求和预算的计划。每个计划中，每周一到周五，东部时间9点到6点都提供询问台支持，客户可以通过邮件或者Zendesk获得帮助。
补充支持层提供了一个Slack渠道，在工作时间内能够让客户马上对接工程师，此外它还提供应用基础架构检查、优化和定制配置引导以及当下的运行中断问题。更高级的层则提供更快地问题解决方案以及最多两星期的启动支持，且企业可以选择要现场工程师指导或者远程进行，此外，这个计划还有全天候的24/7的询问台支持。
不管你的平台是建立在私链上（如上讨论），或者是在公网界面上，EOSIO高级技术支持都可以让你能够顺利使用区块链技术。
Stay Connected联系我们
Block.one致力于让每个人都能轻松地充分利用EOSIO，不管你是大型企业还是初创公司。如果你想获得更多我们EOSIO BaaS服务地信息，或者咨询个性化的企业服务，你可以联系我们的业务关系团队，联系方式：enterprise@block.one
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原文/Original：
With more organizations seeking to grow their business through blockchain-based applications and integrations, EOSIO Premier Technical Support delivers peace of mind with specialized expertise from EOSIO technicians.
Multi-tiered service options from EOSIO Premier Technical Support allow EOSIO application administrators to maintain blockchain stability while in-house teams focus on other mission-critical tasks core to their business.
Expert Support for EOSIO
EOSIO Premier Technical Support allows your in-house team to rely on the engineering experts who built EOSIO. We work with your team to reduce the risks associated with building, deploying, and operating blockchain networks by rapidly identifying and resolving technical issues.
EOSIO Premier Technical Support engineers manage technical issues to mitigate their impact on operations without affecting the bandwidth of an existing in-house team. Customers can rely on EOSIO Support technicians to find answers, implement solutions, and minimize unplanned downtime.
For example, a company deploys a supply chain management application that makes use of a blockchain for inventory management and provenance. EOSIO Premier Technical Support provides the in-house team access to engineers who can identify and resolve EOSIO-related issues, freeing up resources for the business to focus on logistics operations.
EOSIO Support technicians can also help with an architectural review of the company’s blockchain application, as well as guidance with tuning and custom configurations. When the business is ready to deploy or update the application’s smart contract to add new blockchain-powered features to the platform, EOSIO Support can provide assistance to resolve any issues that may occur.
Choose The Plan That Suits Your Needs
EOSIO Premier Technical Support’s tiered plans give any organization the choice to select an option that best suits individual requirements and budgets. Every plan offers access to helpdesk support from 9am to 6pm ET Monday through Friday, including email and Zendesk support.
Additional support tiers afford a Slack channel with immediate access to engineers during business hours, an application architectural review, tuning and custom configuration guidance, as well as ongoing support for outages. More advanced tiers provide faster issue resolution and up to two weeks of launch support from a dedicated onsite or remote engineer, as well as year-round 24/7 helpdesk access.
Whether your platform is deployed on a private chain, as illustrated above, or interfaces with a public network, EOSIO Premier Technical Support can help to make blockchain technology work for you.
Stay Connected
Block.one is dedicated to making it easy for everyone to make the most of EOSIO blockchain infrastructure, from established businesses entities to startups. If you would like to know more about our Blockchain-as-a-Service and support offerings, or inquire about our consulting services, you can contact our business relations team at enterprise@block.one.
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